Frequently Asked Questions
Q: What payment options are available in the shop?
A: We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International / Union Pay), by direct bank transfer services (SOFORT Banking), Giropay and by PayPal.
Q: How secure is your online shop?
A: Your order will be encrypted via SSL certificate. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the official 3D secure procedure.
Q: How do I access my previous orders? Do I have a customer account?
A: Ghosthack has a new online shop now but your orders are not lost!
You can find all your previous orders inside your customer account. If you have been a customer in our previous online shop where you logged in only using your email address, you have to set a new password via "I have forgotten my password".
If you experience any difficulties when accessing your account and orders, don't hesitate to contact our customer support team.
Learn here how to access your download links when logged in.
Q: What do I get with my purchase?
A: Our sound libraries are only digitally available.
After your purchase you get an instant download link to all products through our website inside your customer account.
The download contains a valid copy of the product and a license agreement.
Q: How long will delivery take and how do I access my downloads?
A: You get an instant download right after your purchase is paid and marked as Done.
You can access your downloads in your customer account.
In the image below you can see a demo order inside a customer account. Clicking on the button (displayed here as ) will open your order and display the downloads for all purchased products.
You can download all the files by clicking on the download button
The limit of allowed downloads is 10. In case your download attempts fail repeatedly, please contact our customer support and we will renew your downlaods or find a solution.
Q: I didn't get any order confirmation mail.
A: If your purchase went through fine, you can still access your downloads in your customer account regardless. Learn how you can get to your downloads on our website here.
It might happen that your mail provider blocks our confirmation mail, so please check your spam folder. It could also happen that you entered the wrong mail address at checkout by accident. In this case please contact our support team here and tell them your name, ordering date, your purchased items and mail address used at checkout.
Q: My download is lost. How can I get a new download link?
A: You can sign into your account with your mail address and password (learn how to access your download links here). There you can access all download links from every purchase you made with our online shop.
If your download attempts are expired, you can request to renew them via our contact form here. Please add your order number, purchased items, name and mail address used at checkout. The more information we have the easier we can find your order.
Q: Can I get a refund?
A: If you are not satisfied with your purchase, you can get your money back up to 30 days after purchase. We allow one refund per person and no refunds for bulk orders to prevent fraud. If you want your money back you can contact our support team, please tell them your order number.
Q: Which program do I need to use your products?
A: Our sample packs include mostly 24bit .wav files, that can be used with every music and movie program. If you want to use our packs for creating music you need a DAW (Digital Audio Workstation). Typical examples of a DAW are FL Studio, Ableton, Studio One, Cubase, Logic Pro X or Pro Tools. If you want to import our samples to your movie program you can mostly drag and drop the sounds directly into your project.
Q: Who is Ghosthack?
A: Ghosthack is a team of ambitious sound designers creating various kinds of electronic music.
Ghosthack started as a one-man electronic music production project in 2006. Over time, Ghosthack evolved and ultimatively entered the sound design game back in 2010: The first free dubstep sample pack has been released, which was downloaded over 300,000 times since then, still counting.
After several more freebies we elevated our business to a new level in 2016. We started to develop huge high quality commercial sample packs by an always growing team of artists.
We are continuing our journey in 2022 with over 10,000 orders per month, a huge fanbase on Facebook (38,000+ Likes), YouTube (17,000+ Subscribers) and Soundcloud (12,000+ Followers), a growing team of sound designers from around the world, lots of positive reviews and many more new free as well as commercial soundbanks.
Q: Are your samples royalty free?
A: Yes, our samples are 100% royalty free and can be used for commercial projects such as album, iTunes and Spotify releases as well as movies, video games or Youtube videos. However, you are not allowed to redistribute or repack our samples and music. Rendering project files and releasing the exact songs as your own original content is not allowed.
Q: What does "royalty free" mean?
A: Royalty-free (RF) material subject to copyright or other intellectual property rights may be used without the need to pay royalties or license fees for each use, per each copy or volume sold or some time period of use or sales (Source: Wikipedia, https://en.wikipedia.org/wiki/Royalty-free).
You acquire the ongoing usage license with a one-time payment.
This means, that you can use our samples in your commercial projects and you don't have to pay us royalties.
Q: What are the limitations of your license?
A: You may not use our samples to create new samples. You also may not transfer, broadcast, stream, redistribute or use our samples except as incorporated into a music or any other media project like videos, films, video games or renderings.
Q: Do I have the ownership of my composition?
A: You have ownership of your composition made with our samples. However, you don’t own the copyright to our samples. We don't grant exclusive licenses. Our other customers can use the same samples without infringing on your track and vice versa.
Q: Do I have the ownership of the samples that I have bought?
A: With your purchase you acquire a usage license of the included sounds/files. However, you do not own the copyright to the samples, which remains by Ghosthack. You are allowed to use all samples in your (commercial) music and media projects.
Q: Do I need to give you credit?
A: No, there is no need to give us credit.
Q: Am I allowed to use the name of vocalists/sound designers?
A: You are not allowed to use the name or likeness of creators whose samples/vocals/acapellas are distributed on Ghosthack. Some examples of using the name of likeness of an artist/vocalist would be to include a photo of them when promoting your track, crediting them as a feature on your track, and/or including them as a contributor to the track for splitting royalties.
Q: Youtube claims
A: You are not allowed to claim any video because of the use of our samples/vocals/acapellas/loops.
Thus, no one else is allowed to claim your video because of the use of our sounds. So, if anyone will claim your video please contact our support team and tell them exactly which video from you was claimed and who did it.